Salesforce Knowledge Article Writer

Location: Bromley, Kent
Salary: Up to £45,000 per annum
This is a {contract type}, Full Time vacancy
Hours: Full Time
Expiry Date: 01/06/2025 23:59

As our Salesforce Knowledge Article Writer you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. 

This is a fixed term contract for 6 months.

 

Your day to day will include:

  • Develop and structure knowledge based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
  • Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
  • Work with subject matter experts to gather and validate information.
  • Ensure articles align with branding, style guidelines, and best practices.
  • Optimise content for searchability, findability  and usability
  • Deliver completed articles within the agreed-upon timeframe

Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation  period there is flexibility to work from home for 2 days a week.

What we require

  • Proven experience with Salesforce Knowledge content creation.
  • Strong writing, editing, and documentation skill
  • Ability to quickly understand and simplify complex concepts.
  • Experience with knowledge management best practices.
  • Detail-oriented and able to meet deadlines independently
  • Experience in customer support, field sales, IT, or technical documentation.
  • Previous contract or project-based writing experience.

 

What we offer you

  • Basic salary up to £45,000 per annum
  • Annual holiday allowance of 25 days holiday plus bank holidays
  • Life Assurance (based on pensionable earnings)
  • Generous contributory Pension scheme
  • Season Ticket Loan
  • 1 days paid charitable workday
  • Employee Assistance Programme

 

 

INDAD

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day.  We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Work/life balance

Competitive benefits

Flexible/Hybrid working

Pension plan

Bonus

Staff savings

Myra O'Neil

“I’ve been supported by Foresters in both my professional and career development for over 30 years, from Administrator to Manager. I feel all employees have a strong sense of belonging and take pride in providing excellent customer service.”

Andrew Jones

"Foresters Financial is a special place to work because of the people and their passion to deliver our purpose. I love the fact that the customer is at the heart of everything we do, and I am proud of the charity work Foresters do in the communities that we serve."

Pattern N’Guessan

"I am surround by positive and mindful people; whilst regular social activities promote good dynamics amongst staff. There is also ample opportunity for professional development in the form of training as well as exciting projects."