Property Services Manager (Repairs)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
An exciting opportunity has arisen with Ocean Housing Group for a permanent, full time, Property Services Manager within our Property Services team.
Working within our Repairs division, you will be expected to drive and develop all the service areas within Routine Maintenance and Damp Mould and Condensation (DMC). You will develop and implement work programmes, continuously monitoring and maintaining performance to ensure that Tenants’ needs are met. People management is essential, as you will be overseeing a staff resource of approximately 40 qualified and dedicated individuals, ensuring they each provide a high quality, efficient and value for money customer focused service. You’ll support the team and create strategies that improve service delivery and performance, whilst ensuring that budgets are maintained (approx. £5m). You’ll maintain and present regular reports, providing updates on work areas and highlighting improvements necessary, whilst adhering to strict regulations and ensuring budgets are maintained. You’ll constantly review routine maintenance and DMC services and promote emerging initiatives for existing buildings maintenance to ensure better homes for our tenants.
Educated to NVQ level 4 or equivalent in a relevant building trade, you will have extensive experience of managing a property maintenance / construction management function. You’ll be accustomed to managing budgets and team performance, ensuring individuals have the resources needed to meet their objectives. You will be a hands-on manager with a strong knowledge and understanding of maintenance and repairs, who can identify necessary improvements and ensure works are completed on time. You’ll understand the importance of continuous improvement and change management and will be able to identify areas to increase customer satisfaction and team performance. A confident communicator, you will feel at ease liaising with both internal and external stakeholders and demonstrate a passion for cultivating exceptional customer service. We’re looking for an individual who can remain calm in pressured situations and resolve emergencies, occasionally working out of hours.
This is an excellent opportunity to join an organisation that nurtures and supports personal growth.
For more information regarding to specific responsibilities please refer to the Job Description and Person Specification
Benefits
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32 days holiday (plus Banks)
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Professional Membership cost
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Company Sick Pay Scheme
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Workplace Pension including Death in Service Benefit
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Home Office Work Payment
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Medicash - Health Cash Plan (includes Dental and Optical)
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Cycle to Work Scheme
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Rewards and Recognition Scheme
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On site Parking
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Employee Assistance Programme
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Family Friendly Policies
Ocean offers a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. There will be a need for employees to travel to St Austell and work from the head office for meetings, training and general day to day team requirements.
Closing Date: 18th May 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
INDMED
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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