Healthcare
Life assurance
Pension scheme

Technical Training Manager

Salary {Advertised Salary}
Location Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Pro currently has an exciting opportunity for a Technical Training Manager to join the Insurance Services team. This role will report to the Head of UK Insurance Services Operations and work collaboratively with other stakeholders.  

This is a great opportunity to take the lead on learning and development initiatives within the department whilst driving innovation and fostering a culture of continuous improvement.  

Pro operates a hybrid working model, with the majority of time working from home and our Liverpool or Gloucester office on a weekly basis. 

 

Responsibilities 

 

This role will be responsible for coordinating and delivering effective technical training and coaching across all Client delivery teams within Insurance Services. Responsibilities include but are not limited to: 

  • Design, deliver, and evaluate training programs with clear training objectives covering all new starters onboarding and technical training topics across Insurance Services. 

  • Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. 

  • Maintain up to date Training materials with relevant Pro and Client sign offs. 

  • Create engaging Training Activities adapting it to the training environment (e.g. online training). 

  • Monitor and manage the entire Training phase across Insurance Services to ensure individuals with non-suitability or low aptitude are identified and addressed. Manage any issues during training, including individuals who do not meet minimum pass rate standards. 

  • Create and manage training artifacts such as reports, plans, structured delivery methods, materials, feedback surveys, and assessments.  

  • Work with internal trainers to ensure training material and delivery is professionalised and maintained at all times. 

  • Identify training needs through assessments, staff feedback, and service evaluations.  

  • Support the professional development of employees by facilitating career pathways and continued learning opportunities. Maintain accurate training records, ensuring compliance with industry regulations and internal policies.  

  • Assist with Management of apprenticeship partnerships and provide any insights internally as on when required. 

  • Absorb content and create instructions on complex technology tools (e.g. ProFlow, ProReport) relevant to specific clients. Maintain Key Trainer role internally and with Clients for tech upgrades or new system rollout. 

  • Responsible for New client onboarding in terms of Knowledge and Learning documentation. 

  • Occasionally support the Account and Operations Managers on Client Meetings or the Business Development team with new business opportunities 

 

Skills and Experience 

 

  • Proven experience in a Technical Trainer Manager role, ideally within the (Business process outsourcing) BPO or insurance/finance industry. 

  • Able to create simple instructions that focus on content customisation that meet specific needs on the subject. 

  • Strong understanding of training methodologies and ability to devise different learning methods in line with varied training content. 

  • Ability to adapt complex process guidelines to a comprehensive, easy to understand Training content. 

  • Able to coordinate an inhouse training team with complex training schedules, and multiple training programmes. 

  • Able to coach inhouse Trainer’s skills and delivery. 

  • Experience in designing, delivering, improving and evaluating training programs. 

  • Excellent communication and interpersonal skills. Ability to engage and inspire staff at all levels. 

  • Able to devise Training data dashboard, particularly on training effectiveness and value add. 

  • Proficiency in using e-learning platforms and digital training tools. 

 

By submitting your personal data to Pro Insurance and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR. 

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

Pro Values

We commit concrete actions and do what we promise.

With integrity at the heart of every decision, we focus on what will add most value.

We are curious, creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.

Benefits

Healthcare

For yourself (you can add family members on at additional cost).

Life assurance

you will receive a death in service benefit equal to 4 times your salary.

Holiday

25 days plus bank holidays and discretionary day off for your birthday.

Training & Development

we have inhouse Learning and Development team that will support you, giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

Company pension contribution up to 10%.

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Published

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Closing

in X days

{Expiry}