Flexible working
Pension contributions
Employee assistance programme

Head of Supporter Experience

Role Salary: £62,500
Role Location: Hybrid (minimum of 2 days per week in the London office)
Role Hours: 35 hours per week
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.

 

About the role 

This role is an exciting opportunity to lead the development and delivery of Parkinson’s UK’s Supporter Experience Strategy and specifically the Supporter Engagement Transformation programme, which aims to enhance supporters’ connection and positive feelings towards the charity and its work. 

We want every supporter to feel more loved and appreciated and more connected with the work of the charity and the community we represent. 

Working at the heart of our Fundraising & Experience operations you will play a major role in the charity’s future growth plans.

 

What you’ll do:  

  • Lead and own the Supporter Engagement Transformation Programme, providing the strategic leadership which will enable the successful implementation and ongoing integration of this critical work

  • Hold responsibility for supporter audiences including audience planning and overall retention 

  • Oversee the approach to consent, and compliance for supporter audiences, including sponsoring a project to re-imagine our consent model

  • Develop the supporter experience measurement framework to support the strategy, ensuring it aligns and drives progress against objectives

  • Represent “the supporter” in the charity’s wider vision for “customer journeys”

 

What you’ll bring:

  • A people-first approach, that shows your passion for driving  the work that enhances supporters’ connection and positive feelings towards the charity and its work 

  • A collaborative and innovative mindset with demonstrable experience in developing and delivering customer/supporter strategies

  • Experience of leading change, including influencing skills 

  • Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success 

  • Ability to translate strategic vision into operational delivery, realising the identified benefits

  • Experience of delivering strategic comms programmes

 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

 

Interviews for this role will be held from the 20th May 2025, in person at our London Office in Westminster.

 

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

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