Locality Manager - Midlands

Adullam Homes Housing Association Ltd supports vulnerable individuals and households. 

We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. 

We now have an opportunity for a Locality Manager to join us to work with the Head of Support Services and the Business Development Manager to develop and grow services in the Midlands covering Stoke on Trent, Leicester and Birmingham. 

The role 

In this key position, you will contribute to the strategic and operational management of Adullam Services in line with corporate aims and objectives whilst managing the requirements under the regulatory bodies for supported housing. 

You will manage and empower a team of approximately 10 staff, supporting and developing their potential, to ensure they deliver a quality service and achieve KPI’s 

Working alongside business development and social enterprise, you’ll maximise income by bidding for new and existing business, diversifying income streams and you’ll fundraise to support initiatives. 

Strategic management will also be an important element of this position, and you will participate in the review of policies and procedures as required alongside department leads as well as deliver training as part of the operational management team across the Association. 

You will lead on the delivery of the Coproduction involvement and engagement strategy and regulatory requirements such as customer standards within your area and will manage and co-ordinate complaints handling by officers according to the code set out by the regulator and housing ombudsman. 

The role will cover all properties in the Greater Manchester and Lancashire area with expected travel to schemes within your remit on a regular basis. 

About you 

We are looking for a Housing professional with knowledge gained through on the job experience, and you will have attained (or be working towards) a minimum qualification of level 4 in Housing CIH. 

You’ll have 

• A demonstrated ability to lead multiple Supported accommodation services environments in a managerial capacity 

• Knowledge of person centred support, trauma informed care and psychologically informed environments 

• Knowledge and experience of managing service contracts, consortia arrangements and management agreements. 

• Experience of remaining calm under pressure and of defusing difficult situations 

• The ability to use IT systems confidently including CRM systems, Apps, and modules like excel 

• Good interpersonal and communication skills 

• Good organisational and time management skills 

Due to the nature of the role, you will need to have a current full driving licence with the ability to travel to sites within your geographical area.  

Adullam offers the following benefits:     

• Competitive Annual Leave (25 days plus 8 Bank Holidays increasing to 30 days plus Bank Hols with service)  

• Up to 2 additional days holiday for 100% attendance 

• Buy and Sell Holiday Scheme 

• Training and career advancement   

• Discounted Goods and services   

• Pension   

• Access to Westfield Health and Westfield Rewards/Discounts  

• Cycle to Work Scheme 

• Occupational Sick Pay 

• Enhanced Maternity and Paternity Pay 

• Access to CALM app  

• Life Assurance (4x Basic annual salary from the start of employment)   

• Multidimensional wellbeing programmes and family-friendly policies for staff  

• Refer a friend policy 

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.   

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.   

INDMED

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.
 
Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.