Security Service Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Prime Purpose
Serve as a primary contact to meet our customer’s requirements within the small works service team, the role is to ensure Secom meet our clients’ expectations and agreed SLA/KPI’s completing works as per specification’s and instructions. Demonstrating value for money to our clients whilst delivering service.
Key Result Areas
- Productivity – To complete assigned work for the day
- Delivering first class customer service completing small service works as well as PPMs and Remote Support desk connections as necessary.
- Utilising Secom’s operating platform and engineering app to ensure planning team are kept up to date and customers receive an improved customer service.
- Portal usage to meet clients SLA’s/KPI’s.
- Timekeeping, customer care approach to exceed our customers’ expectations
- Employee performance set individual targets will be carried out to meet customers SLA’s, KPI, (performance management).
- Delivering first class customer service to improve retention and growth of key accounts within the region.
- NSB, Administration, Alarm Receiving centre remote support desk (RSD) & IPCCTV support team liaison is essential.
Key Tasks & Responsibilities
- Co-ordinate daily activities with regional administration small works planning team and NSB
- To attend any Secom customer site as instructed by planning team or Management
- To ensure daily targets are achieved.
- To successfully log onto and off clients portals and Control & Command.
- The responsibility of the employee is to ensure registration across all Secom platforms, HR, Payroll, ASC, mobile and Fleet.
- Planning of diary with small works planning team to meet companies and client’s expectations.
- To maintain inventory stock control of vehicle stock and record monthly for financial auditing purposes. Submission of inventory stock monthly into Management.
- To improve the quality-of-service delivery to Secom customers, ensuring first time fix rates are improved and ensuring PPMs and small works are carried out within the required timescales. (Performance management).
- Health and Safety, enforcing standards.
The Person
The small works project engineer will have a minimum of two years’ experience and a proven track record of success in Security systems field engineer role. He or she will be highly customer orientated and have a driven, can do approach. Experience of the Security Industry is preferred and experience of a fast-moving Service environment with similar characteristics to Secom (large field force, large service desk, impact of service quality, compliance etc.) would be a distinct advantage. The competency profile for this role is summarised as follows.
Setting Business Direction
- Customer awareness- who is the customer (internal or external), what are their needs, how are they best met.
- Analytical – breaks down problems/ challenges into their essential parts.
Achieving Business Performance
- Concern for excellence- focus on high quality outcomes for all – externally and internally.
- Initiative – actively seeks opportunities and resolution to problems without direction from others.
- Critical information seeking – actively seeks key information for decision making.
- Result focus- sets targets and expectations for self and others.
Self-Management
- Goals – set clear goals and develops strategies to achieve these efficiently and effectively.
- Flexibility and Adaptability- works effectively in a variety of situations, appreciates different perspectives.
- Assertiveness – strongly pushes forward and overcomes obstacles where necessary.
- Self Confidence – belief in one’s own ability to achieve a successful outcome.
Top Skills and Proficiencies
- Ownership & Accountability
- Attention to detail and able to follow technical guidance, drawings & specifications.
- Customer care & Professionalism
- Planning and organising
- Performance & Deadline orientated
- Communication Skills
- Adaptability
The Company
SECOM Plc is part of the SECOM Group of companies, headquartered in Japan and operating in 22 countries worldwide. As a leader in providing customised security and fire solutions, we are committed to supporting our employees through a strong benefits package and excellent career development opportunities.
We offer clear pathways for growth, with many of our senior leaders and directors having started as engineers or sales people. Our apprenticeship programme is one of the best in the industry, providing hands-on training, mentorship, and the opportunity to gain an industry-recognised Level 3 qualification. Additionally, all staff have access to our National Training and Development Centre Academy for upskilling and career progression.
Our benefits package includes a competitive salary, pension scheme, Aviva health insurance (including Digital GP), BUPA dental care, and life cover. Employees also enjoy discounts on health assessments through Nuffield Health and can save up to 43% on bikes via the cycle-to-work scheme. We also provide access to our Employee Assistance Programme (EAP), which includes confidential counselling services, mental health support, and resources to help employees manage personal or work-related challenges
The SECOM Rewards Programme gives employees access to exclusive discounts at over 900 UK retailers, including savings on groceries, travel, utilities, and more. Employees also receive discounts on security systems for their homes. Additionally, some roles are provided with company vehicles, fuel cards for business use, and paid travel time to support our team.
We are proud of our sustainability initiatives, earning a Gold rating from EcoVadis for our focus on sustainable practices, and we are committed to achieving net-zero emissions.
With a 4.3 out of 5 rating on Glassdoor, and a 5-star rating on Trust Pilot, SECOM is recognised for fostering a positive work environment where employees are valued and supported, and customer service is our priority. Join SECOM for a rewarding career with opportunities for growth, excellent benefits, and a focus on innovation and trust.
The Benefits
Flexible Working
Private Dental Scheme
Life Insurance
Cycle to Work Scheme
EAP & Counselling Services
Discount on Gym Memberships
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