Cafe Supervisor

Salary £24,765 (pro rata £17,830.80)

Location Lydney

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The role

Purpose

Would you enjoy working in a beautiful location in the Forest of Dean, within our Café?

Reporting to the Catering and Hospitality Manager, the role is to supervise the front of house team and work with the kitchen team to ensure a smooth and cost-effective operation earmarked by excellent customer service and quality food and drink.

We are looking for experienced candidates who have an enthusiasm for high quality customer service in a busy catering environment. Our mission is to serve simple, well-prepared food made with great ingredients, skill, and passion.

Location & Travel

Community-based

This role will be based at Taurus Crafts in Lydney.

Duties & Responsibilities

Main responsibilities:

To act as shift supervisor of the front of house team in providing a consistent and high-quality service experience for customers and enhances the reputation of the café:
- Taking and serving orders
- Beverage quality control
- Ensuring that the cafe’s internal and external areas are clean, tidy and well presented.
- Ensuring that income is taken for the items sold and that the till balances at the end of the day.
- Assist the Catering and Hospitality Manager in the day to day duties and tasks to ensure smooth running of the café.
To oversee the effective operation of wash up.
Be responsible for the daily operation of the Safer Business Procedures including
- Completion of all documentation.
- Supervise the work of others in relation to their Safer Business Tasks.
- Monitor all tasks and take action to ensure appropriate standards.
- Take action on problems.
Operate and ensure satisfactory completion of the cafe opening and closing procedures including cash handling.
Understand the business performance of the cafe and seek continual improvement in sales, average sales and control of costs.
To support and contribute to the training of members of the front of house mixed ability team to develop their skills to meet the cafe’s needs.
With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus.
To undertake Duty Manager duties from time to time, being responsible for site, opening and closing as per guidelines.

Person Specification

Qualifications

At least Level 2 Food Hygiene qualification or an ability to update quickly.
First Aid training or an ability to update.

Knowledge & Experience

An ability to lead a team of differing skills.
A sense of humour and a positive attitude.
An ability to support the training and development of others.
Sales and customer service skills.
An awareness of the business operation of a café.

Personal Attributes

Be able to understand issues from others’ viewpoints and builds an atmosphere of trust and openness so that others are treated with respect and dignity without discriminating or stereotyping.
Be able to communicate effectively with others through the use of verbal and non-verbal communication methods.
Be an active member of the team, working cooperatively with others and assisting when they need support. Provide direction and empower others to help them achieve personal learning and development targets.
Be conscientious and strives to complete work to high standards and look to improve and maintain the quality of performance in themselves and others.
Make timely and well considered decisions.
Be open to change and embrace new developments/initiatives, adapt well in new and unfamiliar situations responding to changing plans quickly, work independently without direction, resilient and cope well in emergency situations.

Salary starts at £24,000, rising to £24,675 upon successful completion of probation period.

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.

We reserve the right to close this advert early if we receive a sufficient number of applications.

The charity

Established in 1954, Camphill Village Trust is a charity that supports adults with learning disabilities, autism and mental health challenges. In our 70th year we honour our past, provide for the present and will lead the future.

Our focus on humanity and nature was inspired by our past and remains as key to the Trust’s ethos today. This is reflected in our focus on social and green care integration, valuing everyone’s contribution, enabling personal pathways to development, celebrating the changing seasons, and respecting the rhythm of natural life.

We operate in both rural and urban communities, building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues to play to our strengths.