Service Manager - Housing and Floating Support

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our Service Manager role, you’ll be leading our Birmingham Floating Support service, ensuring colleagues are delivering the highest standard of support to our customers. Birmingham Floating Support service works with customers aged 18+, with learning disabilities and/or mental health needs. Further key responsibilities are listed below:

📌Location: Showell Green Lane - Birmingham
💰Salary: Up to £40,785.98 per year

📝Contract: Permanent

⏰Your week: 37.5 hours p/week

✨Snapshot of your role

This is what your day will look like as our Service Manager:

• Ensure the service meets all contractual and regulatory requirements, meaning our service delivery is as strong as possible.
• Work with commissioners and other stakeholders to meet service and customer needs, whilst occasionally assisting with contract & service level negotiations and tenders.
• Help to manage new referrals, completing assessments to determine suitability alongside support and risk management planning.
• Provide robust leadership and supervisory management support to an established team.

🧰Your toolkit for success

To thrive in our Service Manager role, you’ll need:

• A background in working within a housing related support setting.
• Previous experience in managing teams delivering floating support to customers with learning disabilities and mental health needs
• A background / experience in partnership working, including multi-agency meetings, Local Authorities and commissioning officers.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

🌱Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

🌍 Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more (pro-rata based on contracted hours)
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

The important stuff

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!