Life assurance
Pension scheme
Professional development

Revenues Officer

Salary £22,010 - £24,090 pro rata
Location Home Worker - North Somerset
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated and we realise their potential, challenging them to learn and to embrace change.

Our passion for process and an intense client focus ensures that we deliver an award winning service.

Liberata’s staff benefits and rewards are accessible on one easy to use website. The programme provides employees with unbeatable discounts which help them save money on retailers such as Argos, M&S, B&Q, Currys PC World, Debenhams, etc.

Liberata will also automatically enrol you into our contribution matching pension scheme.

We are offering opportunities for successful candidates to work from home as Revenues Administrators within our virtual Shared Service Centre. The successful candidates will help support and be responsible for a range of technical and financial queries from residents, businesses, agents and solicitors across multiple systems (including Northgate, Academy, Information@Work & Civica). Full and comprehensive training will be provided and successful candidates will be supported by a network of employees within the Shared Service Centre.

The main objective for these positions will include the management of high value business and residential accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.

Key tasks and responsibilities:

  • Manage business and residential accounts;
  • Liaise with businesses and residents;
  • Undertake housekeeping reports and exercises;
  • Undertake debt chasing and control recovery;
  • Timely and accurate action of client requests;
  • To support operational service delivery to clients;
  • Comply with corporate HR and Health & Safety policies and procedures;
  • Support\mentor colleagues with their development;

Essential Skills and Attributes:

  • Previous administration, account management experience;
  • Previous debt management, collection experience;
  • Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
  • Experience of gathering, organising and managing information;
  • Being responsive, customer-focused and committed to customer care;
  • Demonstrate a flexible approach to working patterns to meet business peaks and troughs;
  • Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9– 4, including English and Maths.

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Life
assurance

Equivalent to 4 times annual salary

pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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Closing

in X days

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