Salary £24,000 - £25,500 DOE
Location Birmingham, Solihull
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Permanent 

Full time (39.5 hours per week) 

 

Come and join our Whale Family! 

We are looking for a Service Administrator Deliver accurate and efficient processing of service related administration on a daily basis, while providing base level cover for Workshop Coordinator when required.

 

Your main responsibilities will be: 

  • Manage work in progress to ensure all jobs are raised and closed in line with requirements
  • Accurately process job sheets through to invoiced stage checking all details
  • Loading parts on to jobs & process goods receipting
  • Process engineer time sheets to ensure payroll and work in progress are accurate
  • Process annual tank test sheets and reports
  • Raise and follow up of purchase order numbers when required
  • Review and raise credits when required within authorisation limits  
  • Secure purchase order numbers from customers as required
  • Collate, amend and verify warranty documentation in readiness for claim submission
  • Ensure portals, databases and registers are always up to date
  • Support and provide cover for workshop coordinator regarding vehicle check in, bookings and scheduling
  • Ownership of service department document filing, both digital and hard copies.
  • Any other duties as defined by the line manager when required

 

Our ideal candidate: 

  • Good communication skills and the ability to work on your own initiative
  • Be an effective team player and actively contribute to our continual improvement culture
  • Computer Literate including all MS Office Applications
  • Self- motivation and a positive attitude
  • Strong organisational and process skills
  • Previous experience of a customer service role advantageous
  • Excellent written and oral communication skills
  • Excellent attention to detail
  • Ability to work under pressure and prioritise work load 

 

Not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer including: 

  • One off £500 per annum holiday bonus when you take 5 days off in one block 
  • Quarterly participation in employee bonus scheme based on company performance 
  • Private medical insurance (BUPA) 
  • Competitive Company Pension Scheme 
  • Opportunities for training and career development 
  • Opportunity to join share ownership scheme

 

 

The Company

Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in-house.

All aspects of the manufacturing process, from technical specification to quality control, all takes place on site.Our “in-house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life.Whale customer promise is one “reliability, service and value for life”, It takes a combination of significant resources and unique culture to deliver that promise – something that Whale Tankers has been delivering over the last five decades.

Health

Holiday

Pension

Bonus

  • Teamwork

Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.

  • Innovation

Producing a diverse product range, engineered to meet specific customer requirements. We will remain focused on developing our products, processes and people, through partnerships and investments, ensuring that we remain at the forefront of our industry.

  • Long Service

The major factor in Whale's success has been the motivation, skill and loyalty of all employees, who on average have been with Whale for 8 and a half years.

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