This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK!
We are currently recruiting for Operations Planner to join our Timetable & Resource Planning Team within Manchester’s iconic Metrolink.
As an Operations Planner, you will be responsible for the production of timetables and rosters for all Operational staff based on Goal Systems, incorporating the rules and regulations, safety, and Operational Procedures and any agreed and negotiated parameters. The role will also ensure attendance at key meetings providing expert guidance on impact any work will have on planned work (such as required timetable or roster changes, adherence to agreed and negotiated parameters.)
Key accountabilities will include:
Design and produce timetables using specialist tools and systems ensuring they meet agreed parameters and guidelines
Design and produce rosters for operational staff and any other staff as required.
Resource Planning for any Projects, Training, or other requirements of the business
Production of accurate analysis and concise reports detailing key points relating to timetabling or rosters.
Attendance at key meetings to ensure that impacts from a planning/operational perspective are considered, and solutions offered
Contribute to the delivery of a high performing team through ensuring objectives, standards and key performance indicators are met
Contribute to building an inclusive culture, taking a zero-tolerance approach to behaviours and attitudes that go against the FREDIE culture, escalating matters to management when appropriate
Ensure own health, safety, and wellbeing in the workplace, ensuring the zero harm principles and just culture is demonstrated in all ways of working
Ensure compliance with relevant policies, regulations, and standards
What you’ll bring:
High level of Computer literacy with Advanced/Intermediate MS Office skills, particularly in MS Excel.
Technical aptitude with a proven ability to master specialist IT systems quickly.
Ability to present complex data in a clear and concise format
Methodical and highly analytical in approach to their work
Excellent problem-solving skills with an ability to think creatively
Previous experience in Resource Planning, Scheduling or Timetabling within a Transport operations environment, specifically within a contract/concession framework
Ability to engage and influence people to deliver an excellent outcome for KAM and our customers
Commitment to own personal development
Punctual, time-conscious and adept at organising own time
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce that is representative of the communities we serve.
Research has shown that not everyone applies for a role when they don’t feel 100% qualified. Therefore, if you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to apply. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
What we can offer you:
A competitive annual salary
A permanent full-time contract 37.5 Hours per week
Generous Annual Leave Scheme starting at 25 days plus bank holidays
Flexible and Hybrid Working Options to support a culture of promoting a good work life balance.
Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
Access to Amazing Discounts at most major retailers including Asda, Currys PC World, John Lewis and many more.
Family Friendly Policies including enhanced maternity and paternity pay.
Prioritising your Health and Wellbeing with a range of services available including a free counselling service, annual health checks, access to Employee Assistance Programme and more.
Supporting your continued development journey with a focus on developing career pathways and reimbursement of professional fees where essential to the role.
The closing date for applications is 28th May 2024
Early applications are welcome.
The Company
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
KeolisAmey Metrolink Privacy Statement
The following explains how we KeolisAmey Metrolink (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) KeolisAmey Metrolink is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
KeolisAmey Metrolink can exercise the right to update this policy as and when required.
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