This is a , vacancy that will close in {x} days at {xx:xx} BST.
THE VACANCY
Reporting to an Account Director (who has responsibility for multiple accounts) the Account Manager will be responsible for one key strategic client account operating from the Midlands and London and managing a large multi-functional team.
As the most senior manager onsite, the Account Manager will be responsible for the overall management of the client relationship; staff management; service delivery; financial management and business growth.
The Account Manager is responsible for establishing relationships with key clients and aligning our operational services with their strategy. Positioned as the expert, the Account Manager will lead change, meeting regularly with clients, department heads and other key influencers to build and articulate solutions which deliver efficiencies, enabling greater client profitability and productivity. One way of evidencing the success of this role is if our clients recognise their Account Manager as a key partner or indeed part of their own firm’s management team.
This is a tactical role, providing leadership and direction to a team of Business Service Managers. You will empower and mentor them to ensure the effective delivery of all administration and support services to our clients and their staff. Driving service improvement and achievement of KPIs and SLAs.
KEY RESPONSIBILITES
Client management
Staff management & development
Service delivery
Financial management
Business development
Person Specification
Essential
CUSTOMER SERVICE
Customer service is the key differentiator between a good company and a great company and is critical to the success of any organisation that deals with customers. Every contact with a customer whether it is face to face, over the phone or in writing, is a ‘moment of truth’. A period where you can meet and exceed that customer’s needs, provide value, gain trust, respect and ultimately, loyalty to your company.
For Intelligent Office, excellent customer service is integral to everything we do. We are amongst very few organisations whose staff work amongst their clients, within their workspace. This means we are constantly interacting with our customers and must always portray a professional and approachable image.
All employees of Intelligent Office, regardless of which role they carry out, must ultimately demonstrate exceptional customer service at the heart of everything they do.
SUMMARY OF ROLE
To provide exceptional customer service during every interaction with the client. To proactively demonstrate and live the company values and behaviours:
An Intelligent Office employee:
ABOUT US
Intelligent Office is the leading provider of support services to the UK professional services sector. We have over 800 team members operating at more than 60 client sites across the country.
At Intelligent Office we pride ourselves on our unique approach to support solutions for our clients and challenge traditional operations. We bring innovative thinking and development to every client on an individual level, streamlining processes and improving the way they operate.
WORKING AT INTELLIGENT OFFICE
Our values – teamwork, integrity, passion, and success – are central to the way we work, how we connect with our clients and each other. Our ethos is about helping each person in the business feel connected with the company. Engagement, feeling motivated and knowing that what you think and feel are really important to us. It’s about being recognised for doing a great job and making the most of your career. And it’s about us working hard to make you happier at work.
Over 50% of staff in management roles have been promoted since joining us, and this is just one of the reasons we were awarded Investors In People Platinum status in 2018 and again in 2021.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
We want you to be yourself and thrive!
At Intelligent Office we have always believed in promoting and encouraging an environment where differences are not only welcomed but nurtured and valued. At IO, inclusiveness and equality underpin our DNA and are core to our vision for the future: To embrace the different experiences, backgrounds and perspectives that each team member brings to Intelligent Office.
OUR VALUES
Teamwork
Integrity
Passion
Success
TESTIMONIALS
Jon
Hall
Charlotte
Hollinshead
Lorraine
Finch
BENEFITS
Employee Referral Scheme
Flexible Benefits Scheme
Gift of
Time
Eye
Care
Death in
Service
Employee Assistance Program
Employee Discounts & Perks
Wellbeing Platform
Cycle to Work Scheme
Long Service Awards
Company Pension Scheme
Documents
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