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Senior Systems Analyst (Salesforce)

Salary: DOE
Location: Flexible (Head Office is Rochdale)
Hours:
Specialism:

This is a , vacancy that will close in {x} days at {xx:xx} BST.

The Senior Systems Analyst role forms part of the Platforms team within the Technology Department at Zen Internet.

Your responsibilities include the design, delivery and support of business applications and functionality on the Salesforce platform (CRM, Sales Cloud, Service Cloud, Marketing Cloud and CPQ) for Zen Internet.

Additionally, you will proactively work with business users to help improve the overall effectiveness and efficiency of the Zen’s Salesforce platform.

 

Responsibilities

 

• Taking the lead on key elements of short and long term Salesforce planning, including the creation and ownership of roadmaps and plans

• Interacting daily with stakeholders to understand and evaluate business processes and key requirements, proactively working to resolve issues

• Applying deep knowledge of Salesforce functionality and configuration to customer needs and requirements

• Salesforce Subject Matter Expert - acting as the bridge between the Business and technology functions

• Work with Business Analysts and Project Managers to ensure that the analysis of business needs, the subsequent requirements/ user stories and business processes are clearly understood and captured

• Identifying options for potential solutions and assessing them for both technical and business suitability

• Work with Solutions and Technical Architects to ensure that the design of proposed solutions is in line with best practices and design guidelines

• Contributing to and maintaining Salesforce Systems administration guidelines and standards

• Supporting more junior Systems Analysts working on the Salesforce platform in the development and configuration of Salesforce functionality ensuring that best practices and processes are followed

• Hands on configuring, administrating and controlling solutions via the Salesforce platform

• Proactive Platform monitoring and alerting (including licenses, certificates, api limits, data storage, backups, archiving, availability, performance, emails functionality) - allowing early identification of potential and actual platform issues

• Management and resolution of any platform issues including logging and escalation with Salesforce support / Account Manager as necessary

• Responsible for understanding latest technical and functional developments in Salesforce (new features and releases)

• Conducting impact analysis on current and new processes & tools

• Capturing customer insights and feedback to improve Salesforce effectiveness

 

Skills, Experience & Qualifications

 

• Excellent understanding of Salesforce technologies, platforms, tools, apps, data management and functionality

• Salesforce Certified Administrator (Advanced certification advantageous)

• Salesforce Developer / Platform App certification advantageous

• Hands on Salesforce configuration experience (Service Cloud, Sales Cloud, Marketing Cloud)

• Hands on configuration experience in one or more CPQ platforms (Salesforce, Vlocity)

• Experience of coaching and mentoring more junior colleagues and a proven track record of helping individuals develop technical, analytical and soft skills

• Extensive experience of eliciting and managing requirements

• Strong stakeholder management skills

• Comfortable interacting with people at various levels of the organisation

• Strong analytical and problem-solving skills with a clear understanding of change management functions and processes

• Ability compile and present options and make recommendations

• Experience of designing solutions for complex business problems

• Ability to effectively prioritise and escalate issues as required

• Excellent written and verbal communication skills

• Good interpersonal skills with the ability to manage expectations and explain detail in both a technical and business friendly way

• Detailed, organised, and results-oriented

• Excellent planning and negotiating skills

• Takes initiative and good level of self-confidence

• Ability to multi-task and perform effectively under pressure

• Ability to work effectively in a fast paced Agile environment

• Experience of incremental and iterative delivery of business value

• The ability to learn quickly

• Ability to deliver user training and feedback

• Clear insights into current business practices

• Broad knowledge of hardware, software and programming

At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.

Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.

Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.

We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!

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Award winning broadband for free

Your Birthday off

Let’s celebrate!

Salary reviews

every 6 months

Continuous Learning & Development

Over 13,000 courses available across all areas

Discretionary bonus

on company performance

Charitable
Days

Two paid days a year for volunteering

25 days annual leave

(with option to buy/sell up to 5 days)

Pension

5% of salary paid by Zen, minimum of 3% paid by employee

20% Discount on local nursery (Rochdale office only)

Mobile Phone Discount

10% off all plans with Honest Mobile

Private medical healthcare

with Benenden (Cash Plan also available)

Travel loan scheme

Spread the cost of travel

People Friendly Policies

From enhanced maternity to menopause

Flexible Critical Illness

Financial protection if the worst were to happen

Car Salary Sacrifice

Hybrid & electric cars from Tusker

Life
Assurance

X2 as standard with the option to flex up

Retail
Discounts

100s of discounts from top brands

Electric Car Charging Points

Six electric car charging points onsite at Rochdale

Payroll
Giving

Tax free donations to charity through your salary

Cycle2Work scheme

Save on cycling

Free Drinks

Free tea and coffee from our office kitchenettes

Free
Parking

Available at our Rochdale office

Team Engagement

For everyone per year towards team social events

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Closing

in X days

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